Receptionist - Back - Elite Ortho - Slidell Memorial Hospital - M-F 8AM-5PM

Slidell Memorial Hospital

Job Description

Slidell Memorial celebrated its 58th anniversary in November 2017, Slidell Memorial Hospital has received several awards that recognize our commitment to compassionate care and a patient-centered culture. As a 229-bed acute care community hospital located in the heart of Slidell, La., they provide access to the latest treatments, technology, and expert physicians. In 2016, Slidell Memorial Hospital and Ochsner Health System celebrated the formation of a long-term, strategic partnership focused on the continuation of high quality care, cost reduction through coordinating and improving resources, and increased local access to care for the residents of the Slidell community.

The Office Receptionist Back serves as a vital contact for physician office employees and providers by communicating to patients in a friendly professional manner. This position requires a very strong emphasis on oral communication, excellent telephone and customer service skills, and a willingness to interact with the public. Demonstrates the ability to organize and plan daily work with completion requirements.. Maintains the integrity of patients accounts receivables. Major Duties: Meets organizational expectations as defined by the Employee Standards of Performance, hospital and department policies and procedures, and the hospital's strategic goals. Verbalizes a clear understanding of continuous quality improvement and customer satisfaction measures and actively participates in improvement initiatives. Demonstrates cooperation and support in engaging staff with teamwork. Responsible for the timely and accurate entering of patient daily charges for the SMH Physicians Network regardless of payer. Ensures daily and accurate payment posting of patient charges and payments. Collects payments from patient upon check-out for insurance co-payments, payments and non covered services. Complies with billing guidelines by reviewing, attaching, and assuring the patient has signed an ABN (Advanced Beneficiary Notice) for items not covered by insurance. Copies all prescriptions and/or correspondence before patient leaves office. Schedules appointments for patients using the appropriate physician template. Prepares and compiles daily batches verifying the data entered is accurate by reviewing patient charge sheets and daily batch reports. Monitors and rectifies all issues related to charges being held and releases holds within a 24 hour period. Demonstrates responsiveness and follow through. Demonstrates planning, organizing and problem solving and assists in the implementation of the solutions. Attends training for staff development. Enters and reviews the patient's diagnosis and charges presented from physician for quality control and coding guidelines and compliance. Identifies patient co-pays and deductibles per assigned insurance contracts. Works with and manages physician office and insurance company vendor relationships as necessary. Demonstrates good customer service and proper management of the Customer Service area and staff. Maintain Patient Accounts integrity and reports to Office Manager any issues or concerns. Assists Receptionist Front desk with duties during peak periods. Processes faxes by pulling charts, attaching documents to charts requiring attention either to nurse, physician or office staff.

Monitors and requests authorizations for additional tests from Insurance Company.

Assists in printing or copying medical record requests. Performs other duties as assigned or directed to ensure smooth operation of the organization.Education/Knowledge/Skills/Abilities: Preferred: Physician Office Practice Management System. Bachelor's degree or comparable work experience. Five year experience working in a physician office. Required: Computer Usage/Windows Literacy. Microsoft Word/Excel. Calculator Skills. High school diploma, GED not acceptable. One year experience working in a physician's office with an understanding of insurance and billing requirements. Licensure/Certification: None required.

Are you ready to make a difference at Slidell Memorial Hospital and the residents of the Slidell community?

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Employment Type

Full time