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Patient Service Advisor: Full Time

University Health System
Shreveport

Job Description

The Patient Service Advisor answers incoming calls and initiates outbound calling for University Health to include physician/program/patient satisfaction surveys and pre-appointment/scheduling reminders. Provides tele-health services including, but not limited to, physician, diagnostic, program appointment scheduling, physician specialty consult line requests and educational classes/seminar schedules. Responds to inquiries and/or refers the caller to the appropriate physician, department or program based on information provided by the caller. Interprets customer needs and utilizes a computerized database to assist in arranging for resources to achieve customer satisfaction. MINIMUM QUALIFICATIONS AND REQUIREMENTS: High school diploma. Two to five years of college level course work and/or related experience in health care field preferred. Two to three years of experience with direct patient and/or physician contact in a clinical or administrative setting Two to five progressive years of work experience in insurance, medical record, billing or related area preferred. Proven Skills: Problem solving skills to clarify needs and identify appropriate solutions within the system, and to manage customer problems and complaints. Interpersonal skills necessary to effectively communicate sensitive or confidential information with callers, health facility personnel and external organizations. Telephone customer service skills including the ability to project knowledge, trust and confidence in a professional manner and setting. Mathematical ability to perform basic calculations (i.e., percentages, addition, multiplication). Ability to work within a highly complex fast paced changing environment while handling and organizing multiple priorities. General understanding of database/web applications, databases, word processing and spreadsheet applications, and strong typing skill to utilize the computer resources in a fast paced environment. General understanding of medical terminology. Strong written and verbal skills.

Qualifications

High school diploma. Two to five years of college level course work and/or related experience in health care field preferred. Two to three years of experience with direct patient and/or physician contact in a clinical or administrative setting Two to five progressive years of work experience in insurance, medical record, billing or related area preferred. Proven Skills: Problem solving skills to clarify needs and identify appropriate solutions within the system, and to manage customer problems and complaints. Interpersonal skills necessary to effectively communicate sensitive or confidential information with callers, health facility personnel and external organizations. Telephone customer service skills including the ability to project knowledge, trust and confidence in a professional manner and setting. Mathematical ability to perform basic calculations (i.e., percentages, addition, multiplication). Ability to work within a highly complex fast paced changing environment while handling and organizing multiple priorities. General understanding of database/web applications, databases, word processing and spreadsheet applications, and strong typing skill to utilize the computer resources in a fast paced environment. General understanding of medical terminology. Strong written and verbal skills.

Employment Type

Full Time

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