Tulane Medical Center
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SUMMARY OF DUTIESThe Clinical Analyst serves as a key onsite clinical IT resource for facility implementation and support of a limited set of clinical applications (1 to 2 applications). Primary responsibilities include assisting with facilitation of the facility's core clinical systems team on clinical IT activities, second level support as a local clinical subject matter expert on a limited set of applications to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources, and participation in new module/application testing and implementation for the facility. The Clinical Analyst works under the supervision of either the IT&S Director at the facility, a Division Clinical Specialist, or a Sr. Clinical Analyst to perform their duties. This individual facilitates and manages maintenance of facility-specific dictionaries and provides input to division policies and procedures, training, and best practices for use within the facility. This individual works with Sr. Clinical Analysts, the Division Clinical Specialist Team, and facility core team members to deliver hands-on training as needed, and to implement division standardization, utilization, integration and optimization plans for clinical applications. A Clinical Analyst may be dedicated to a specific facility or may operate across a geographic zone and serve multiple facilities. DUTIES INCLUDE BUT ARE NOT LIMITED TOServes as a key onsite clinical IT resource for facility implementation and support of a limited set of clinical applications.
Assists in facilitating the facility's core clinical systems team on clinical IT activities.
Provides second level support as a local limited clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources; provides status on user issues.
Works with enterprise subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests.
Provides on-call assistance as needed.
Participates in new module/application testing and implementation for the facility.
Facilitates and manages maintenance of facility-specific dictionaries.
Provides input to base division policies and procedures, training, and best practices for use within the facility.
Works with the Division Clinical Specialist Team and facility core team members to deliver hands-on training as needed.
Works with the Division Clinical Specialist Team to actively promote and support division standardization, utilization, integration and optimization plans for a limited set of clinical applications.
Performs quality audits and tracks metrics related to system use.
Participates in meetings as a member of facility clinical leadership.
May develop clinical application reports as needed.
Promotes system security and patient confidentiality and helps ensure compliance.
Coordinates the execution and use of tools for audits.
Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.).
Adheres to Code of Conduct and Mission & Value Statement.
Participate in special projects as needed and performs other duties as assigned.
KNOWLEDGE, SKILLS & ABILITIES
Required:Clinical operations and process understanding
Understands pertinent JCAHO, MQSA, HIPAA and ACR guidelines
Demonstrated ability to establish and build strong relationships across a broad range of personality types
Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing
Demonstrated customer orientation
Excellent leadership and teaching abilities
Demonstrated advanced computer skills
Must be able to drive to assigned sites to complete work
Preferred:Proficiency in various programming and clinical application reporting tools
Customer service orientation and/or training
Bachelors degree preferred
One year experience in clinical application support
Licensing or credentials within specific clinical specialty preferred, if available